Prices
All prices in our webshop are shown incl. 21 % VAT. All prices are excl. freight unless otherwise stated.

Disclaimer
We accept no liability for sold out products or errors or omissions in this website including printing errors, typing errors and errors occurring after updates. In the unlikely event that a product you have ordered has been discontinued and can no longer be ordered, we reserve the right to cancel your order. If this is the case, you will immediately be contacted by our Customer Service Team. Images which are used in the shop are illustrative. Images in the web shop may in some cases not reflect the true appearance, colour or design of the product.

Order and payment
Getatent.co.uk is open 24 hours a day, so you can always shop. Exceptions may occur if we need to shut down temporarily to perform updates or maintenance.

To purchase, simply select the products you want to buy and put them in the “shopping cart”. You can edit and change the contents of your shopping cart all the way up until the time of order and you can regularly check the content and price of the products.

On getatent.co.uk the contents of your shopping cart can always be viewed on the right hand side.

You can change the contents of the shopping cart right up until you confirm your purchase by clicking “accept and buy.” Once you have accepted the final order, your order will be sent and processed by Getatents order office. Getatent order office will send you an order confirmation. Once your order has been processed you will receive an invoice.

Payment methods
PayPal (incl. PayPal local partner credit cards)
Bank transfer (you pay via home banking or via your bank into our account. We send your shipment as soon as we receive payment).

Delivery
The normal shipping time is approximately 3-9 working days. We have the vast majority of our products in stock. Products in stock are shipped the following working day after we receive your payment. For online payment by credit card or as cash on delivery the products may also be shipped the same day from our warehouse if the order is placed before pm. 13.30. Products paid by bank transfer will be sent as soon as we have registered your payment. The full amount of the order must be paid.

Express delivery
We offer express delivery to most countries. If available in your country, you will be able to choose “express delivery” during the order process.

Delivery costs
All prices in the shop are always displayed without freight unless otherwise stated.

All shipments sent with transport company are delivered to the nearest curb. The freight costs are calculated based on weight and volume of the total order.

If you are not home when your shipment was attempted delivered, you must contact the courier or transport company to agreement a new delivery time. Deliveries made by buyers wish without a receipt, are at the buyer’s own risk.

We strive to ensure we can inform freight costs to all mainland and islands, bridged or none bridged. However situations may occur where we may not have your postal code in our automatic freight calculation system. If the system is not able to calculate freight costs to the postal code you have entered, please call our sales department for assistance.

Returns and refunds
When you shop at www.getatent.co.uk you have the right to return your purchase within 14 days. If you want to return products you must inform us by sending a return form. You will find the return form here (please call before). You must send the return form latest 14 days after you received your products.

If you choose to return products it is your responsibility to contact a transport company and pay the return transport costs.

You must always send the original packaging when returning products.

Undamaged original packaging constitutes an important part of a products value and the original packaging also contains important information relevant to the return of your products.
It will appear on the product, if the product is excluded from the right of return (e.g. products made by order or customized products).

After you have received your products, you may only handle them in such a way necessary to determine the product type, product abilities and way it functions.

Return process
To return products you must fill out a return form and send to us latest 14 days after you received your products. In the return form you will be required to fill out order number and invoice number. Once you have sent us your return form you will receive confirmation of receipt along with a return number as reference. Shipping labels will automatically be generated for you to print out.

Make sure your return products are safely packaged in the original packaging. Original packaging must always be returned together with your return products.
Print shipping labels and put a shipping label on each box you are returning. If you do not have access to a printer you must write the shipping labels yourself. Remember to write your return number and sender information on your shipping labels. Make sure to put one label on each box otherwise we will not be able to identify your shipment. You must also please write box number and the total number of boxes you are shipping on each label. E.g. box no. 1/3, 2/3 and 3/3.
Return products must be sent to:

Getatent central stock
Att.: RETURNS
Seimyniskiu street 21,
Egidijus Zitkus,
Lt-09236
Lithuania

We recommend you buy transport insurance. You are responsible for the return products until we receive them. Therefore make sure to save your post office receipt and/or track and trace number.

Getatent does not accept return products which are irresponsibly or poorly packaged, used, destroyed, incomplete and unsellable.

We expect you to send the return products as soon as possible and latest 14 days after you have sent us your return form.

We do not accept packages sent as “Cash on Delivery”.

Refunds
When we receive your products we will check if their value has been reduced, after which we will refund the eligible amount.

The amount will be transferred using the same payment method as you did when purchasing the products.

You may lose your purchase amount partially or fully if the value of the product has been reduced due to e.g.:

• You have unpacked the product;
• The original packaging is missing or destroyed;
• You have used the product;
• The product has been damaged, while it was in your possession;
• You have handled the product beyond what was necessary to determine the features and functionality of the product;
• You have not followed the exceptions of the return right, which are relevant to that specific type of product;
• Important: Avoid unpacking a product if you wish to return it. If a product has been unpacked it may result in a reduction of the amount we refund with up to 25-75%.

Warranty and claims
When you receive your order you should always go through the entire shipment to check if there are missing or damaged parts. Getatent will only cover costs of 1st shipment to replace any missing or damaged parts. Therefore you should make sure to have checked everything before contacting our warranty department.

In situations where the Getatent warranty does not apply, such as damages caused by weather conditions, your home insurance may cover instead. We therefore always recommend you contact your insurance company to make sure your products are covered by your home insurance.

Claims for damaged or missing parts must be claimed within 14 days.
If you have a warranty claim or a claim involving a defective product or missing part or lack of delivery, we kindly ask you to fill out our claims form. The claim form must be filled out before we can start handling your claim. Click here to open claim form. If you have a claim you can also contact our customer service department first for further instructions on tel. no. +370 671 38382.

Please note you are required to send pictures documenting damaged parts.

Depending on the situation you may be required to return your products to our main stock:
Getatent central stock
Att.: RETURNS
Seimyniskiu street 21,
Egidijus Zitkus,
Lt-09236
Lithuania

If the claim is justified Getatent will of course cover the freight costs of returned products. If the claim is not justified you must pay for the freight costs of returning the products as well as a handling fee of 14 €

Remember to send your return products in the original packaging and to get a receipt from the transport company. We recommend you buy transport insurance. You are responsible for the return products until we receive them. Therefore make sure to save your post office receipt and/or track and trace number.

Please note – we do not accept shipments sent cash on delivery.

Personal data
In order to purchase products on getatent.co.uk you are required to inform:

Name
Address
E-mail address
Telephone number / mobile number

Force majeure
If Getatent is unable to deliver or make compulsory replacements and if such obligations becomes unreasonably burdensome, as a result of industrial actions or other circumstances beyond the parties control … such as fire, war, mobilization or unforeseen military actions, requisition, confiscation, currency restrictions, riots, disturbances, lack of transport, general shortage of goods, reduction in the supply of driving force, defects or delays in deliveries from suppliers or manufacturers, or circumstances otherwise beyond Getatents control it relieves Getatent from all liability.

Copyright
All content on this website is owned by Getatent and is protected by the Lithuanian/European legislation on the protection of industrial and commercial property. This means that brands, trade names, trademarks whether registered or pending, product names, including descriptions of products, photographs and drawings, designs, and other content on this website, under no circumstances can be downloaded, copied or used in any way without first obtaining written consent and authorization.

Disputes and Jurisdiction
Purchases of products on www.getatent.co.uk is subject to Lithuania law. Any dispute if necessary will be settled by the Lithuania courts.